Privacy Policy/Notice

Last Updated: October 2026

Caper & Berry respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains how we collect, use, share and protect personal information when you visit our website, make an enquiry, book or purchase services from us, attend an event we are catering for, work with us as a supplier or venue, or otherwise interact with Caper & Berry.

For the purposes of UK data protection law, the data controller is Brennan Trading Limited, trading as Caper & Berry (“Caper & Berry”, “we”, “us” or “our”).

This notice applies principally to:

• clients and prospective clients;
• website visitors;
• guests and event attendees where we process information about them;
• restaurant customers;
• suppliers, venues and business contacts; and
• other people who interact with Caper & Berry externally.

Information relating to employees, workers and job applicants is covered separately by our people-related privacy information.

The Information We Collect

The information we collect depends on how you interact with us.

1. Event Enquiries

When you submit an enquiry through our website, we may collect:

• your first name and surname;
• email address;
• telephone number;
• subject of your enquiry;
• event type;
• proposed event date;
• number of guests;
• venue or proposed venue; and
• information you include in your message.

If your enquiry progresses, we may collect further information needed to discuss, plan, quote for and deliver your event or services.

This may include correspondence, event requirements, contractual information, billing information, payment information and other details relevant to the service you have asked us to provide.

2. Dietary, Allergy, Health and Accessibility Information

When planning or delivering an event, we may need information about:

• allergies;
• dietary requirements;
• accessibility requirements;
• disabilities or health conditions relevant to the service being provided; or
• other individual requirements.

Some of this information may reveal a person’s health, religion or beliefs and may therefore be classed as special category personal data under UK data protection law.

We only ask for and use this information where it is reasonably necessary to:

• cater safely and appropriately;
• accommodate an individual’s requirements;
• protect health and safety; or
• provide our services properly.

Where the information is special category personal data, we will only process it where both an appropriate lawful basis and an additional legal condition for processing that type of information apply.

Please avoid including sensitive personal information in a general website enquiry unless it is relevant and necessary.

3. Restaurant Bookings

Restaurant bookings for services operated by Caper & Berry at Chichester Festival Theatre may be made using TheFork.

When you use TheFork’s booking facilities, TheFork may collect and process information in accordance with its own privacy information.

Caper & Berry may receive the information reasonably necessary to manage your reservation, communicate with you and provide the relevant restaurant service.

4. Online Drinks Pre-Orders

At certain times of the year, Caper & Berry provides online drinks pre-orders in connection with selected BAFTA awards ceremonies.

These orders are provided using Ecwid by Lightspeed.

Depending on your order, we may process:

• your name;
• email address;
• telephone number;
• billing address;
• delivery or collection information;
• details of your order; and
• other information you provide in connection with the transaction.

Payments are processed using PayPal.

PayPal processes payment information in accordance with its own privacy and security arrangements. Caper & Berry does not need to receive or store your full payment-card details in order to process the order.

5. Direct Communications

If you contact us by email, telephone or another communication method, we may collect:

• your contact details;
• the contents of your communication; and
• any other information you choose to provide.

We may keep appropriate records of our correspondence with you.

6. Suppliers, Venues and Other Business Contacts

If you work with us as a supplier, venue, contractor, adviser or other business contact, we may process information including:

• your name;
• job title;
• organisation;
• business contact details;
• correspondence;
• contractual information; and
• other information necessary to manage our relationship with you.

7. Website and Technical Information

When you use our website, certain information may be collected automatically.

Depending on your browser settings, the technologies used on the website and the choices you make through our cookie controls, this may include:

• IP address;
• browser and device information;
• pages visited;
• website interactions;
• how you reached our website;
• approximate location derived from technical information;
• dates and times of visits; and
• information collected using cookies and similar technologies.

We use Google Analytics to help us understand how visitors use our website.

We also use Meta technologies in connection with some advertising activity and campaign measurement.

Further information is available in our Cookie & Website Tracking Notice.

8. Where We Get Your Information From

We usually receive personal information directly from you.

We may also receive information from other people or organisations involved in an event or in our relationship with you, such as:

• an event organiser;
• wedding planner;
• venue;
• client;
• colleague;
• supplier;
• booking provider; or
• another person arranging services on your behalf.

For example, an event organiser may provide us with information about guests’ allergies, dietary requirements or accessibility needs so that we can cater for them safely and appropriately.

We may also receive professional or business contact information from publicly available sources where it is appropriate to do so.

9. How We Use Personal Information

We may use personal information to:

• respond to enquiries;
• prepare quotations and proposals;
• discuss and plan events;
• enter into and perform contracts;
• deliver catering, hospitality and event services;
• manage restaurant reservations;
• process online pre-orders;
• communicate with clients, prospective clients, venues, suppliers and other contacts;
• manage payments, invoices and financial records;
• understand and accommodate allergies, dietary requirements, accessibility needs and other relevant requirements;
• provide customer service;
• respond to complaints or concerns;
• manage relationships with venues and suppliers;
• operate, maintain and secure our website, IT systems and business;
• understand and improve our website and services;
• measure the effectiveness of appropriate marketing activity;
• prevent fraud, misuse and security incidents;
• maintain business and operational records; and
• comply with legal, regulatory and contractual obligations.

We will only use your information for the purposes we have explained, unless we have a lawful reason to use it in another way.

10. Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract
Where processing is necessary to take steps at your request before entering into a contract or to perform our contract with you.

Legitimate Interests
Where processing is necessary for our legitimate business interests or those of another organisation, provided your rights and interests do not override those interests.

This may include:

• responding to business enquiries;
• managing client and supplier relationships;
• operating and improving our services;
• protecting our business and systems; and
• carrying out appropriate business-to-business marketing.

Legal Obligation
Where we need to process information to comply with a legal requirement.

Consent
Where we ask you to make a genuine choice about a particular use of your information, including certain cookies and similar technologies.

Where we rely on consent, you may withdraw it at any time.

Where we process special category personal data, we will also identify an appropriate additional legal condition for doing so.

11. Information We Need From You

In some circumstances, we need certain personal information in order to:

• respond to an enquiry;
• enter into a contract;
• process an order or reservation; or
• provide a service.

If you do not provide information that is necessary for these purposes, we may not be able to process your enquiry, booking or order, or provide the relevant service.

12. Marketing

We may contact existing clients and business contacts about Caper & Berry services, events or information that we reasonably believe may be relevant to our relationship, where permitted by law.

Where consent is required for electronic marketing, we will obtain it.

You can ask us to stop sending direct marketing at any time by:

• using any unsubscribe option included in the communication; or
• contacting us.

We may also use Meta and similar advertising platforms to measure advertising performance and, where appropriate, support advertising activity.

Where consent is required for website advertising or measurement technologies, we seek that consent through our website cookie controls.

13. Your Right to Object

Where we rely on legitimate interests to process your personal information, you may have the right to object to that processing.

You have an absolute right to object to the use of your personal information for direct marketing.

If you wish to object, please contact us using the details at the end of this notice.

14. Who We Share Information With

We may share personal information where reasonably necessary with organisations that help us operate our business and provide our services.

These may include:

• venues;
• event organisers and event partners;
• catering, logistics and operational suppliers;
• IT and website providers;
• hosting and communications providers;
• booking platforms;
• e-commerce providers;
• payment providers;
• professional advisers, including accountants, auditors, insurers and legal advisers;
• analytics and advertising providers where applicable;
• regulators, law enforcement bodies and courts where required; and
• relevant parties in connection with a genuine sale, restructuring or transfer of all or part of our business.

Where an organisation processes information on our behalf, we expect appropriate data protection and confidentiality arrangements to be in place.

15. International Transfers

Some of the technology and service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure the transfer complies with UK data protection law.

Depending on the destination and provider, this may include:

• UK adequacy regulations;
• approved contractual safeguards; or
• another lawful transfer mechanism.

You can contact us if you would like further information about safeguards relevant to your information.

16. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, contractual and regulatory requirements.

The period depends on:

• the type of information;
• why we hold it;
• our relationship with you;
• whether there is an ongoing legal or contractual requirement; and
• whether the information may be needed to establish, exercise or defend legal claims.

For example, information relating to an enquiry that does not result in a booking may be needed for a different period from contractual, transaction and financial records relating to a completed event.

When information is no longer required, we will delete, anonymise or securely dispose of it in accordance with our retention arrangements.

17. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against:

• accidental or unlawful loss;
• misuse;
• unauthorised access;
• alteration; or
• disclosure.

Access to personal information is limited to people and service providers who have a legitimate reason to use it.

No internet-based service can be guaranteed to be completely secure, but we regularly consider the safeguards appropriate to the information we hold and the way in which it is processed.

18. Automated Decision-Making

We do not currently use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.

19. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• ask for access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information in certain circumstances;
• ask us to restrict the way we use your information;
• object to certain processing;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent; and
• raise concerns about how your information is being used.

These rights are not absolute and may depend on the circumstances and the lawful basis on which information is being processed.

We will not normally charge a fee for exercising your rights.

We may need to ask for information to confirm your identity before responding to a request.

20. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

21. Contact Us

If you have questions about this Privacy Notice, how we use personal information or wish to exercise a data protection right, please contact:

Caper & Berry
Brennan Trading Limited
Halfway Courtyard
Halfway Lane
Godalming
Surrey
GU7 2QQ

Email: hello@caperandberry.co.uk

Phone: +44 1483 322116

For more information about how we use personal information and your data protection rights, please see our Cookie & Website Tracking Notice, Data Protection Policy and Data Retention & Processing Schedule; available upon request.

22. Changes to This Notice

We may update this Privacy Notice from time to time to reflect changes to:

• our business;
• the services we provide;
• our website or technology;
• the organisations we work with; or
• legal and regulatory requirements.

The latest version will be published on our website and the date at the top of this notice will show when it was last updated.